Concentrix Solv has innovated the remote work space, providing organisations with access to fully flexible and highly skilled gig workforce that provides customer support services 24/7, in any language. Solv is a uniquely on-demand model which results in significantly lower operating costs than premise based solution. It's virtual access provides high suitability for business continuity during Covid-19, where organisations require replacement or temporary additional support, and can benefit from doing so without overhead investment.
Solv platform enables customer support/service user support via messaging (email, chat, non voice engagement). By deflecting any existing voice traffic to the platform, customers and service users can access help and support any time of day, conveniently from their mobile phone. Solvers are 100% remote, and can support multiple languages.
Solv can also be leveraged as a digital platform only for organisational workforces to operate from, remotely, requiring only their phone, tablet or laptop.